Fitchburg CEA does not replace Unitil as our electric utility. The utility continues to deliver electricity, repair outages and manage all billing. The Program offers alternatives for the Supply portion of your bill. See the How to Read Your Bill section on the Unitil website to see the difference between Supply and Delivery sections.
The Program is open to electricity customers in Fitchburg, whether they be a resident, business, renter, or owner.
Prior to program launch, Fitchburg will conduct extensive education and outreach to notify our community.
The Program is structured with voluntary participation and automatic enrollment.
- Voluntary participation: customers can leave the Program at any time without penalty, either before the Program starts or during.
- Automatic enrollment for most: in Fitchburg, most residential and some business customers are receiving their electricity supply from Unitil Basic Service. For these customers, entry into the Program will be simple and easy. They will be given a 30-day period during which they have the opportunity to opt out (i.e., not participate) or choose one of the program’s optional products. Those who do not opt out are automatically enrolled in the Program.
Customers eligible for automatic enrollment will periodically receive a Customer Notification Letter in the mail. It will provide program details and ways in which to opt out via prepaid mailer, phone and online form.
- Opt-in required for some: those Fitchburg residents and businesses who have already chosen an electricity supplier other than Unitil are not automatically enrolled in the Program, though they can voluntarily opt in to the Program at any time. The Department of Public Utilities advises all customers of third party suppliers to check their contract terms as their supplier may charge them a fee or a penalty to leave before the end of their contract with that supplier.
Solar electricity consumers will not be impacted and will continue to receive all net metering credits while participating in the Program.
Budget Billing and Low Income Delivery Rate customers will continue to receive those benefits while participating in the Program.
Questions & Support
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